Make sure your phone is turned on and your battery is not drained.
BOOM 2 APP CRASHES 2017 BLUETOOTH
Make sure your Bluetooth connection is on and your phone is not in Airplane mode. Your phone may be out of range of your ULTIMATE EARS speaker – make sure the two devices are within 100 feet for MEGABOOM and BOOM 2, 65 feet for ROLL, 50 feet for BOOM. The music service app you selected should be running in the background. If your Alarm played the backup Alarm sound instead of the music you selected, check the following: It won’t enable you to use your speaker as an audio-output device when connected to a computer. IMPORTANT: The USB connection is solely for charging your BOOM 2. NOTE: If a Bluetooth device is connected to the BOOM 2 while playing audio from an auxiliary connection, the Bluetooth device will take priority and the stream from the auxiliary device will stop. NOTE: Use only a 3-pole (non-microphone or inline remote cable) auxiliary cable. Connect the speaker to your Bluetooth device using a 3.5mm analog cable (not included). Turn the speaker on by pressing the power button on the top of the speaker. You can pair additional devices with your speaker, see “Pairing additional Bluetooth devices with my BOOM 2” Once paired and connected, you’ll hear an audible confirmation from the speaker. NOTE: BOOM 2 volume is set to maximum when you pair it to an iOS device for the first time. Select BOOM 2 from the list of devices. On your Bluetooth device, go to the Bluetooth menu and scan for devices (make sure Bluetooth is enabled). The power indicator will glow white, the Bluetooth connect button (above the power button) will blink white rapidly, and you will hear a tone indicating the speaker is ready to pair. Out of the package, your BOOM 2 is ready to pair with your first Bluetooth device. 
You can connect your BOOM 2 to your smartphone, tablet or other device using either Bluetooth or the auxiliary input.
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